Privacy Policy

This policy explains how Rodavia collects, uses, and protects your personal information when you use the booking service on rodaviathailand.com. We keep things straightforward: the data you share helps us connect you with local rental providers in Thailand.

Information We Collect

When you submit a booking request through the contact form or booking widget, we collect your name, email address, phone number, pick-up and drop-off details, and any additional notes you provide. This information goes directly to the rental partner you've chosen and stays in our records to manage your reservation.

The booking widget itself is operated by a third-party platform that processes vehicle availability and reservation data. That platform has its own privacy terms, separate from ours.

Cookies and Analytics

The website uses cookies to remember your language preference and track anonymous usage patterns through analytics tools. These help us understand which pages visitors find useful and where traffic originates. No personally identifiable data is stored in cookies beyond session preferences.

You can disable cookies in your browser settings, though some features may not work as smoothly. Our cookie policy page lists the specific types in use.

How We Use Your Data

Personal details you submit are shared with the rental company handling your booking so they can prepare the vehicle and send you a voucher. We also use your email to confirm receipt of the request and answer any follow-up questions.

We do not sell or rent your information to third parties. Rental partners operate independently and follow their own data-protection practices once they receive your details.

Data Security and Retention

Booking records are stored on secure servers with restricted access. We keep correspondence and reservation history for operational purposes and delete outdated records periodically. Payment-card details are never stored on our systems; advance payments go through encrypted third-party processors.

Your Rights

You can request access to the personal data we hold, ask for corrections, or request deletion at any time. Send an email to [email protected] with your full name and the booking reference if applicable. We will respond within a reasonable timeframe.

Changes to This Policy

We may update this page occasionally to reflect changes in how the service operates or to comply with legal requirements. The updated version will always be available at this address.

Contact

For questions about how your data is handled, reach us by email at [email protected] or call +66 76 604 217 during office hours (Mon-Sun: 8:00 - 20:00, GMT+7). Our postal address is 188/12 Rat-U-Thit 200 Pee Road, Patong, Phuket 83150, Thailand.